Terms and Conditions

These Terms and Conditions apply to all purchases made through our website.
By accessing this website and placing an order, you agree to the Terms set out below.

1. About Our Company

Caleb & Chloe is an online fashion store offering a curated selection of clothing for men and women, inspired by a modern and refined style.

We operate exclusively as an e-commerce business and sell directly to customers in the United Kingdom and other selected markets.

2. Eligibility Requirements

By placing an order, you confirm that:

You are at least 18 years of age
The information provided is accurate and complete
You have the legal capacity to enter into binding contracts

3. Product Information

We make every effort to ensure that product descriptions, images and prices are accurate.
However:

Colours may vary slightly due to screen settings.
Minor variations may occur.
We reserve the right to correct pricing errors.

If a pricing error is identified, we will contact you before processing the order.

4. Orders & Payment

Orders are confirmed once payment has been successfully processed.
We reserve the right to:

Refuse or cancel orders where fraud is suspected
Cancel orders due to stock availability
Request additional verification

All transactions are processed securely through authorised payment providers.

5. Processing & Shipping

Processing time: 1–3 business days
Estimated delivery time (United Kingdom): 7–12 business days

Delivery timeframes are estimates and not guarantees.
Customers are responsible for providing correct shipping details.

6. Risk & Ownership

Risk of loss passes to the customer once the courier has marked the parcel as delivered to the address provided.

7. Returns & Cancellations

Customers may request returns in accordance with applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Full details are set out in our Returns & Refunds Policy, available as a separate document on our website.

Returns must be requested and approved before being sent.
Unauthorised returns will not be accepted.

8. Limitation of Liability

To the extent permitted by law:

We are not liable for indirect or consequential damages.
Our total liability shall not exceed the purchase price paid.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable UK law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

9. Complaints

For any complaints, please contact:
info@calebandchloe.com

We aim to respond within 5 business days.

If your complaint is not resolved to your satisfaction, you may refer the matter to an Alternative Dispute Resolution (ADR) scheme or contact the Citizens Advice consumer helpline.

10. Governing Law

These Terms are governed by the laws of the Netherlands, as our company is registered and operates from the Netherlands.

However, nothing in these Terms affects your statutory rights as a UK consumer under applicable UK consumer protection legislation, including the Consumer Rights Act 2015.

11. Company Information

This website is operated by:

Shoolbred Freelance
Trading under the name: Caleb & Chloe

Registered address:
Grutto 178
5348VP Oss
The Netherlands

Chamber of Commerce (KvK): 74853589
VAT number: NL002421618B53
Email: info@calebandchloe.com