Privacy Policy

This Privacy Policy explains how Caleb & Chloe ("we", "us", "our") collects, uses, stores and protects your personal data when you visit our website or make a purchase.

Contact: info@calebandchloe.com

We respect your privacy and handle personal data in accordance with Dutch data protection and privacy legislation (including the AVG/GDPR as implemented in the Netherlands), as well as general international data protection principles.

1. Personal Data We Collect

We may collect the following information when you place an order, create an account, contact us or browse our website:

Full name
Billing and delivery address
Email address
Phone number
Payment details (processed securely by payment providers; we do not store full card details)
IP address, device information and browser data
Order information and customer service communications
Website activity (pages visited, clicks, session behaviour)

2. How We Use Your Data

We use your personal data for the following purposes:

To process and deliver your order
To provide customer service and handle enquiries
To send order updates and service-related messages
To prevent fraud and protect our store
To improve our website, customer experience and product offering
To send marketing emails (only where permitted and with the option to unsubscribe at any time)

3. Legal Basis for Processing

We process personal data on one or more of the following legal bases:

Contract (to process your order and provide services)
Legal obligation (tax, accounting, regulatory compliance)
Legitimate interests (fraud prevention, service improvement, website security)
Consent (marketing communications where required)

4. Sharing Data With Third Parties

We only share personal data where necessary for the operation of our business, including with:

Payment service providers (to process transactions)
Delivery and logistics partners (to fulfil orders)
Technology providers (e.g. web hosting, email services)
Authorities where required by law (e.g. for fraud prevention or regulatory compliance)

All partners are required to handle data securely and in accordance with the law.

5. International Transfers

As we work with international logistics partners, your data may be processed outside of the Netherlands.

Where international data transfers take place, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with GDPR requirements.

6. Data Retention

We retain your data only for as long as necessary for:

Order management and customer service
Compliance with legal requirements (e.g. Dutch tax and accounting retention periods)
Fraud prevention and dispute resolution

When data is no longer needed, it is securely deleted or anonymised.

7. Cookies

Our website uses cookies and similar technologies to:

Ensure the proper functioning of the website
Analyse traffic and performance
Support marketing and advertising activities (where applicable)

You can manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of the website.

8. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR) and Dutch data protection law, you have the following rights:

The right to access your personal data
The right to correct inaccurate information
The right to request deletion of your data
The right to object to certain uses of your data (such as marketing)
The right to restrict processing of your data
The right to data portability
The right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

To exercise your rights, please contact: info@calebandchloe.com

9. Security

We take reasonable technical and organisational measures to protect your personal data. Our website uses encryption (SSL/TLS) where necessary to protect data transmissions.

10. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: info@calebandchloe.com