Shipping and Delivery Policy

Our goal is to deliver your order as efficiently and professionally as possible. Below you will find all relevant information regarding processing, shipping and delivery.

1. Order Processing

Orders are processed within 1 to 3 business days.
Orders placed on Friday afternoon or during the weekend may require additional processing time.
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Please ensure your delivery details are correct at checkout. Address corrections must be requested within 24 hours of placing your order.

2. Delivery Timeframes

The average delivery time is 7 to 12 business days within the United Kingdom, depending on location.
Please note that:

Delivery timeframes are estimates, not guarantees.
Delays may occur during peak periods.
Delays related to customs or the courier service are outside of our direct control.

We appreciate your patience during busier periods.

3. Shipping Method & Order Fulfilment

To maintain competitive pricing and efficient logistics, we work with trusted international fulfilment partners.
Orders may be shipped directly from our international suppliers' facilities. This allows us to ensure product availability and efficient delivery.
In some cases, shipments may be consolidated and sent in batches to support logistical efficiency.

4. Shipping Costs

Shipping costs (where applicable) are clearly displayed at checkout.
From time to time, we may offer free shipping promotions.

5. Customs & Import Duties

For customers in the United Kingdom, most orders do not incur additional charges.
However, depending on the order value or local regulations, customs duties or import fees may apply.
Any applicable customs fees are the responsibility of the customer.

6. Delivery Risk & Liability

Once tracking confirms delivery to the address provided, responsibility passes to the customer.
We are not liable for parcels marked as delivered by the courier service.
Customers are responsible for providing correct shipping details.
If a parcel is returned due to incorrect address details or non-collection, re-delivery or handling fees may apply.

7. Order Cancellations

Due to our automated fulfilment process, orders can only be cancelled within 1 hour of being placed.
After this time, orders enter the processing stage and can no longer be cancelled. You may return the item after delivery in accordance with our Returns Policy.

8. Questions

If you have any questions regarding shipping or delivery, please contact:

info@calebandchloe.com
Customer service hours (United Kingdom): Monday to Friday: 9:00 – 18:00